Refund Policy

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS OF USE & SALE (“TERMS”) BEFORE ACCESSING, USING, OR SUBSCRIBING OR PLACING AN ORDER OVER www.lomxmedia.com OR ANY OTHER OF OUR SITES WHICH LINK TO THESE TERMS.

THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES INCLUDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION (SEE SECTIONS 11, 17, 18, AND 19). ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 19. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.

The use of www.lomxmedia.com or other sites to which these Terms are linked (each, a “Website”), owned and maintained by Lomx Media Inc. (“Lomx Media,” “we,” “our,” “us”), is governed by these Terms. We offer the Website, including all information, tools, and services available from the Website to you, the user, conditioned upon your acceptance of all terms and conditions stated herein. By accessing, using, subscribing, or placing an order over the Website, you and your business (including any sub-users you may have) agree to the terms and conditions set forth herein. If you do not agree to these Terms in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

THIS IS A BINDING AGREEMENT. These Terms, together with our Privacy Statement and Data Processing Addendum, form a legally binding agreement (the “Agreement”) between you and your business (“you”) and Lomx Media. This Agreement governs your access to and use of the Website and the services provided by Lomx Media, any order you place through the Website, by telephone, or by other accepted methods of purchase and, as applicable, your use or attempted use of the products or services offered on or available through the Website. Please print and retain a copy of this Agreement for your records.

Refunds for Digital Products or Subscriptions

There are no refunds on discounted offers, subscriptions, or lifetime plans and products delivered in electronic (digital) format. All sales are final. No exceptions.

If you wish to cancel a subscription you have with us, please log into your account. Under billing, you can cancel your subscription with the click of a button. You may also send an email to [email protected].

When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund for any portion of the subscription fees paid for the current or prior billing periods.

Example: If we process cancellation of a monthly subscription on March 7th, you will continue to receive the benefits of that subscription until March 31st. There will not be a refund of any part of the March subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.

If you choose a multi-payment option for a single subscription period and cancel during that period, you will continue to receive the benefits of the subscription until the end of the period and must continue to honor your agreement to make multiple payments for that subscription period.

Example: If we process cancellation of an annual subscription in May that you agreed to pay quarterly (January 1st, April 1st, July 1st, and September 1st), you will continue to receive benefits until the end of the year. There will not be a refund for any part of the annual subscription fee already paid, and you must still make the remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the cancelled subscription after the annual subscription period ends.

Do not wait until the end of a billing or subscription period to make a subscription cancellation request, as such requests are typically processed within 2–3 business days after we receive them. Email requests are recommended for faster processing. Please provide your account/subscription number (if available) to speed up processing.

We will confirm your subscription has been cancelled by email.

Subscription Terms and Automatic Payment

A Lomx Media user is responsible for paying all sums due to Lomx Media in connection with their subscription in accordance with these Terms. Payment of the subscription fee is required as a condition of access.

Every calendar month, your account will be charged the subscription fee plus applicable tax for the following month’s subscription, together with any accumulated charges from the past period (collectively, “Fees”). Failure to use any of the services provided by Lomx Media does not relieve you of your payment obligations under these Terms.

Payments can be made by credit card or debit card. Payment details are collected securely. You acknowledge and agree that we store data relating to the transaction, including the last four digits and expiration date of the card used. Payments are due on a recurring basis (e.g., monthly, annually, or as otherwise agreed) unless the subscription is cancelled in accordance with these Terms.

If you are a Lomx Media user with a subscription and you have provided us with a valid credit or debit card or alternate payment method, each payment will be automatically processed on your designated payment date. If you wish to cancel, you may do so through your Account Dashboard or by emailing [email protected] at least ten (10) days before the start of your next subscription month.

Lomx Media reserves the right to immediately terminate a user’s account or service for any unpaid period (with or without notice). Termination of service does not relieve the user of their obligation to pay outstanding charges. In the event Lomx Media initiates collection, you will be liable for all collection costs, including legal fees and expenses.

In addition to any Fees, Lomx Media may also charge applicable sales tax, VAT, or other taxes where required.